Frequently asked questions

Is my voice recorded or uploaded?

No. The audio is transcribed on your phone by iOS, and the recording is never uploaded and never saved. What leaves the device is the text of what you said, because that is what the quote is built from.

What happens if it gets a price wrong?

You fix it before you send it. Every line is editable, and Verbal is built not to invent prices in the first place: anything you did not price out loud and that is not on your rate card comes back flagged rather than guessed. The quote is your document and your offer, so read it before it goes out.

Does it work without signal?

Reading, searching and editing your existing quotes works offline. Creating a new one needs a connection.

Do I have to type my prices in first?

No. Set up asks what you charge for the handful of jobs your trade does most, and seeds your rate card from that. You can leave it empty and fill it in as you go. Unpriced work just comes back flagged.

What does it cost?

Two quotes a day are free, permanently. Verbal Pro is $19 a month and removes the daily limit. Quotes you have already made are always yours to read, edit and send, subscription or not.

Which trades is it for?

Set up offers electricians, plumbers, carpenters, tilers, painters, plasterers, builders, roofers and landscapers by name. Any other trade can type its own. It still prices your call-out, hourly and day rate, and learns the rest as you quote.

Does it only understand English?

No. It listens in whichever language and region you pick, from the set your iPhone has a speech model for, and the language downloads once and then works offline. Region matters as much as language: en-GB and en-US are different models, and the wrong one mis-hears a word a sentence rather than failing outright.

Which currencies does it support?

USD, EUR, GBP, CAD, AUD, CHF, JPY, INR and AED, with conversion at the day's rate when a job crosses a border.

Does it have a dark mode?

Yes, and it follows your iPhone by default. Appearance in the app's settings has three options: System, which matches the phone, or Light or Dark held whatever the phone is doing.

What happens to my customers' details?

They are yours. They are stored so the app can show you a client's history, they are never sent to the AI provider, and they are deleted when you delete the quote or your account. If you work in the UK or EU, you are the data controller for them and Verbal is your processor.

Does the app track me?

There is no analytics SDK, no advertising, and no tracking of any kind in the app. It does not use the advertising identifier and does not follow you across other apps or sites.

How do I cancel, or delete my account?

Cancel the subscription in Settings → Apple ID → Subscriptions on your device. Delete the account in Profile → Settings → Delete account in the app. It removes your quotes, rate card, transcripts, customers and business details immediately, and cannot be undone. The two are separate: deleting the app does not cancel the subscription.